The latest news on Amazon’s retail projects concerns it’s deepening relationship with Kohl’s, via an enhanced customer experience (CX) for returns. Returns Management is one of the critical factors in consumer choice of merchant as noted in current research.
“Have an Amazon return to send back? Kohl’s stores are now accepting Amazon returns” The story is reported at – https://www.usatoday.com/story/money/2019/07/08/kohls-stores-now-accepting-amazon-returns-no-box-required/1629966001/
Coming soon – the CEP Group is currently working on “eCommerce Retail Footprint Study – The Rise of Alliances”, covering Amazon, DHL, FedEx, US Postal Service and UPS, scheduled tentatively for late Summer 2019