Kohl’s stores are now accepting Amazon returns

The latest news on Amazon’s retail projects concerns it’s deepening relationship with Kohl’s, via an enhanced customer experience (CX) for returns.  Returns Management is one of the critical factors in consumer choice of merchant as noted in current research.

“Have an Amazon return to send back? Kohl’s stores are now accepting Amazon returns”  The story is reported at – https://www.usatoday.com/story/money/2019/07/08/kohls-stores-now-accepting-amazon-returns-no-box-required/1629966001/

Coming soon – the CEP Group is currently working on “eCommerce Retail Footprint Study – The Rise of Alliances”, covering Amazon, DHL, FedEx, US Postal Service and UPS, scheduled tentatively for late Summer 2019

Amazon Moving in ‘Next Door’ to the CEP Group

We expect it’s going to get a little busier here in Crystal City as Amazon sets up its new headquarters up the block. The following news story from the Arlington County government covers a wide range of development activities, project details, and an overall sense of the magnitude and impact on Northern Virginia. And unless you have been in, or visited Seattle over the years, going back to the mid-1990’s when Amazon opened its doors there, you can’t really appreciate first hand what’s coming, both from a physical environmental perspective, and how Amazon’s business presence will likely shape a large part of America’s future. Two key areas we see that will dominate the world, geopolitically and commercially are Amazon Web Services (AWS) and Amazon logistics, both national (“AMZL”) and worldwide (“AGL”).

For those interested in an individual discussion on the Amazon HQ2 impacts, both in the Washington DC and NYC loci, please contact us.

Amazon Moving in ‘Next Door’ to the CEP Group

How Amazon will beat UPS and FedEx at shipping – or Not

How Amazon will beat UPS, FedEx at shipping: Driverless trucks – https://www.bizjournals.com/seattle/news/2018/02/23/how-amazon-will-beat-ups-fedex-at-shipping.html?ana=e_me_set1&s=newsletter&ed=2018-02-26&u=l8ZrcdM1tBcwfbYcoSNXmQ00417653&t=1519672590&j=80196851

“Shipping with Amazon” (SWA) actually puts “SmartPost and to a lesser extent SurePost in Amazon’s cross hairs, and opens up a major USPS opportunity, if (and a Big IF) Amazon and the Postal Service can engineer a major alliance involving a.) USPS retail and mail processing and distribution hub footprints, b.) Investment in a USPS fleet leasing agreement and c.) USPS can negotiate a a unique third-level flexible labor agreement with the two key labor associations, NALC and APWU.

Granted, there are multiple moving parts that need to come together in a non-legacy environment, but the alternatives are not encouraging. The USPS is facing accelerating decline in FCM volumes and revenues, it has not re-engineered its operating model quickly enough away from letters and flats to parcels, nor sufficiently leveraged its key assets and thrown off the yoke of the PAEA pre-funding mandates’, and labor agreements, although the NALC, from past observations seems more open to such asymmetrical concepts, and puts pressure on the APWU to take the forward step.

UPS and FedEx are constrained and locked in by their size and operating models and both have unique exposure to Amazon.

Amazon on the other hand faces the double edge sword of accelerating eCommerce growth success; i.e., business is great, but it can’t expand fast enough to meet volume demand and customer expectation (“Demand Driven Delivery”, “D3”) which it created, and its rising shipping costs – even with its moves into taking control of and streamlining its end to end supply chain and delivery networks are still above historical industry norms for B2C marketplace – 14 to 17%.  The relative weight of fulfillment and shipping costs on Amazon’s bottom line has increased over the past decade. Last year, the two cost factors amounted to 26.4 percent of the company’s net sales, up from 16.6 percent in 20071.

  1. https://www.statista.com/chart/12893/amazon-fulfillment-and-shipping-costs/

Amazon Aims for the Sky

The CNBC news item and assessment in early February are correct on the continuing expansion of Amazon’s of its air network.  This is supported in the February 17, 2017 Loadstar news item on ATSG’s outlook for Amazon.  In fact, I have been advising clients on this trend for the past two years. For more details, read the articles.

1. “Amazon plans more than 200 daily flights from new cargo hub,” CNBC.com, February 2, 2017.

2. “ATSG thinks big on its future with Amazon and eyes expansion in China,” TheLoadstar.co.uk, February 16, 2017.