Impact of Coronavirus Epidemic in China on Mail Service February 7, 2020


UPU Emergency Information System Message

Message n° 26/2020

7 February 2020 à 16h27 (CET)

Further to EmIS 10/2020, the designated operator of China (People’s Rep.), China Post, asks us to reiterate and inform other Union member countries and their designated operators of the following issues with regard to preventing and minimizing the spread of the novel coronavirus (2019-nCoV), as per the requirements of the Chinese government.

First of all, according to the World Health Organization, coronaviruses do not survive for long on objects. It is therefore safe to receive postal items from China, without risk of contracting the new coronavirus. Measures have nevertheless been implemented to ensure the safety of mail processing and postal staff, including disinfection of postal offices, processing centres and transportation vehicles, and monitoring of postal staff’s physical health. China Post kindly requests the assistance of other Union member countries and their designated operators in providing the above information to senders.

  1. Measures taken for disinfection and delivery

All postal offices, processing centres and transportation vehicles will be disinfected regularly and postal staff’s physical health will be monitored. For all inbound mail (letter-post, parcel-post and EMS items), China Post will contact the recipient by telephone in advance to inquire as to their delivery preferences. Delivery will be conducted via non-face-to-face methods, such as temporary storage at the postal outlet, availability for collection from the outlet, or delivery to a smart parcel locker. Therefore, delays should be expected in the processing and delivery of inbound mail, and it may not be possible to provide written proof of delivery.

  • Impact on customer inquiry

As delivery options for all inbound mail need to be agreed by the recipient in advance, China Post kindly requests the assistance of other Union member countries and their designated operators in explaining to senders the aforementioned delivery options, which may not allow for the provision of written proof of delivery under these special circumstances.

With regard to customer inquiry for inbound mail (registered/insured letter-post items, parcel-post and EMS items), the provision of written proof of delivery by China Post is not mandatory under such circumstances. Inquirers who submit inquiries to the system while this provision remains effective should be advised not to escalate their inquiries to subsequent workflow levels.

  • Impact on transit mail transportation

Owing to the spread of the 2019-nCoV virus, a number of international airlines have suspended flights to mainland China, and some border ports in neighbouring countries are also temporarily closed. As a consequence, China Post will temporarily store affected transit mail (air and surface) and will transport it to the destination countries when these transport options are once again available. Delays should be expected in transport and delivery during this period.

To date, transit mail to the following countries has been affected: Dem. People’s Rep. of Korea, Kazakhstan, Kyrgyzstan, Mongolia, Tajikistan, Turkmenistan, Uzbekistan and Viet Nam.

China Post thanks all Union member countries and their designated operators for their understanding, and will inform them via EmIS once the situation has returned to normal.

Kazakhstan’s postal operator suspension of exchange Mail with China

Kazakhstan’s postal operator, Kazpost, has stopped moving mail to and from China amid the new coronavirus outbreak there, Kazpost said on Thursday.

Kazpost said it has made the move at China’s request. SOURCE: Post And Parcel

“Alibaba officials are flying to New Zealand to explore creating a logistics hub in regional NZ”

Alibaba’s global business buildout is notable on several points. First, it continues an ‘asset lite’ alliance partnership model, a model used successfully by major logistics and eCommerce companies worldwide as opposed to a ‘build it’ or ‘buy it’ approach, models considered unwieldy, time consuming, and expensive.

In this case Alibaba brings its eCommerce platform expertise to a ready-made logistics partner, NZ Post. The model is replicable worldwide, can be applied on a country by country basis to target high profile eCommerce markets such as India, Brazil, France, Italy, and Spain, as well as key developing eCommerce marketplaces such as Nigeria.

It also offers a key selling point to the national postal operators (“NPOs”) who today may be considering an alliance Amazon as its last mile delivery partner, while also realizing that downstream they may someday be competing with Amazon in their home markets, as the US Postal Service potentially faces tomorrow.


Chunghwa Post Rates to Increase for Parcel, Express Mail Services

The company said that it has not raised prices for domestic parcel and express mail services since 2001 and 2007 respectively.

The change is being made to reflect increased costs and to ensure that its services are sustainable and widely available, it said.

Significant changes include domestic rates for parcels weighing up to 5kg, will be split into parcels weighing up to 3kg and more than 3kg, but not exceeding 5kg

Domestic Express Mail is also splitting the more than 1kg, but less than 5kg category for deliveries into a.) More than 1kg, but less than 3kg, and b.) More than 3kg, but not exceeding 5kg.

More details are reported here

Source:  Taipei Times

the CEP Group conducted an Executive Seminar on Customer Relationship Management  for China Post

In September 2017 the CEP Group, in conjunction with Triway International Group, delivered a one-day seminar on customer relationship management, CRM, for China Post.

The seminar covered the CRM ecosystem, CRM programs, platforms and systems, Postal CRM models, why customers choose brands, and CRM industry resources.

The China Post delegation comprised of twenty headquarters and key province and branch management center executives from China Post Group, China Postal Express and Logistics, Co., and China Post Insurance Co., represented their Marketing, Channel Management, IT, HR, Philatelic, and Business Administration groups.


the CEP Group

Since 2014, the CEP Group has assisted global and domestic clients seeking guidance in logistics, transportation and eCommerce. These include “Big Four” and mid-range consulting firms, global financial organizations and asset management companies, hedge funds, packaging suppliers, intellectual property and shipping industry law practices, logistics companies, and government agencies.

Triway International Group is a consulting firm headquartered in the greater Washington DC area, with branch offices in China´s Beijing, Shanghai, Nanjing and Shenzhen, and liaison offices in a number of other cities in the U.S. and China. Founded in 1992, the company has provided consulting services in organizing, developing, and implementing training programs, business seminars, conferences, and exhibitions, as well as providing travel services for many delegations from Chinese government agencies and business organizations for their visit in the US. In over one decade of efforts and experience, we have hosted several thousand Chinese visitors from various levels of governments, from many industrial sectors, from regions all across China. The company has established itself as a leading provider of these services in the U.S. With its credibility of service quality, the company has been accredited by the State Administration of Foreign Expert Affairs (SAFEA) of China´s State Council as an agency in the U.S. to provide executive training services for the programs that SAFEA and its offices at provincial and municipal levels sponsor.

PostNL warns that competition rules could affect delivery in rural areas

(source: — 8 August 2017)

Dutch postal company PostNL has criticised the Dutch consumer and markets authority ACM for demanding more competition in the shrinking postal market.

In particular, the quality of nationwide delivery services could be threatened and postal companies will start competing on employment terms, the Financieele Dagblad quotes the company has saying.

The ACM ordered PostNL to deliver mail for competitors such as Sandd and Van Straaten in areas where they do not have their own network and has told the former state monopoly to be more transparent about its rates from 1 November. ‘The ACM bases its decisions on “regulations that do not match the reality of a shrinking postal market”, ‘ PostNL is quoted as saying.

Chief executive Herna Verhagen told the AD that the measures taken by the regulator to promote competition are counter-productive. ‘There are now four or five companies delivering mail. That is not viable in the long term and will be at the expense of service and quality. Rural areas will be the first to suffer from it.’

At the moment half of all deliveries in rural areas are loss making, according to PostNL. The company is required by law to provide a nationwide delivery service.

PostNL’s turnover fell in the second quarter by 4% to €343m, while underlying net profit fell from €26m to €17m. The amount of addressed post delivered by PostNL fell 8.8% in the second quarter.