John C. Manzolillo, founder and CEO of the CEP Group LLC, is an industry expert, delivering logistics, postal and eCommerce business solutions to courier, express and postal, CEP, sector operators and regulators, eCommerce and brick and mortar, merchants and suppliers, PE, VC and hedge fund organizations, and law firms worldwide
Since 2014, Mr. Manzolillo and his associates have completed Over one hundred and twenty five independent, objective consulting, research, expert witness, and project management engagements for clients including strategic business development and alliances, eCommerce marketplace outlooks, trends, assessments, market positioning and entry, logistics and network integration, network dynamics, analysis, and design, customer value chain analysis, organization design, development, and training (sales, customer support and international business development), expert witness testimony and reports on postal operations and IP. His industry presentations and publications include leveraging postal assets, best CRM practices in the postal sector, and a new multi-dimensional supply chain model
Prior to 2014, Mr. Manzolillo was FedEx’s Postal Industry Principal responsible for strategic business development with National Postal Operators (NPOs) worldwide focusing on network integration, supply chains, and global eCommerce. He delivered multi-million-dollar strategic alliances with NPOs, critical to the execution of FedEx’s overall global postal strategy
From 1988 to 2004, Manzolillo worked at US Postal Service HQ, where he designed and launched two business unit organizations — the Sales and Customer Support group and the Overseas Business Development group, OBD — for the USPS International Business Unit, IBU
He established and led the Overseas Business Development, OBD, group, with expatriate teams spanning four regions in the North and South Americas, the EU, and APAC, achieving multi-million-dollar commercial agreements with NPOs. Additional key product/service successes included the International Customized Mail, ICM, service, the foundation for USPS negotiated service agreements, NSAs, and the International Business Reply Service, IBRS
He worked on the Postal Service HQ team that developed and launched the agency’s groundbreaking national accounts program recruiting one hundred national account managers, NAMs, responsible for two hundred national accounts generating one third of the Postal Service’s annual turnover of 65 billion dollars. He managed the annual national sales meeting programs and fleet procurement for the NAMs
Mr. Manzolillo’s international business experience includes Argentina, Australia, Austria, the Benelux countries, Bahamas, Bermuda, Botswana, Brazil, Canada, the Caribbean, Channel Islands, Chile, France, Germany, Greece, Indonesia, India, Italy, Japan, Korea, Malaysia, Mexico, Morocco, New Zealand, Philippines, Puerto Rico, Qatar, Russia, Singapore, Sint Marteen, South Africa, Swaziland, Taiwan, Trinidad and Tobago, USVI, UK, and Ukraine. –
He has 10 years USPS domestic field operations experience in last mile and retail operations
His recent publications include Chapter 9 Supply chain management, logistics and distribution and their impact on the brand in “Marketing in the 21st Century: The Path Forward” ISBN-13 979-8218049997 https://bit.ly/46xpMDR
Dr. Dorine Andrews, Principal Consultant, delivers business facilitation, market research, technology analysis, data modelling, communications strategy, writing and advisory support
As the Chief Information Officer, CIO, for the Peace Corps (2010-2015), Dr. Andrews led the transformation of this federal agency’s global information technology network and systems for headquarters, seven national and more than 65 overseas offices. Additionally, she implemented Agile methodology that cut years off of software development, delivered the agency’s first enterprise-wide data management (CRM) program, and the upgrade of its IT security policies
Dr. Andrews has 30 years of consulting experience with private industry, non-profits, NGOs, and government, and teaching at the Georgetown University and University of Baltimore. She has conducted research in managing organization and technology change/transformation, knowledge management, online marketing and online community/social media management. She holds a doctorate in Communications Design, has co-authored two books on IT organization management and business transformation, and has published many articles in these disciplines
She has her Doctorate in Communications Design, DCD, from Baltimore University, and mentors overseas professionals in the English language through ENGin, PRESS | ENGin.
She is a noted author of business publications on technology, business process re-engineering and organization design, and most recently a work of historical fiction, Jack’s Gift. She is an avid sailor with offshore experience and captained a Tartan 4600 on a year long voyage to the Florida Keys, the Bahamas, and back to the Chesapeake. You can follow her on her website – Dorine Andrews
Philip Warker is an Associate consultant at The CEP Group, LLC, as a seasoned customs, security, and intelligence professional providing objective, high-impact consulting in support of CEP engagements.
Over a distinguished federal government career, Mr. Warker led national and international initiatives to strengthen import and export cargo security, postal security, transportation safety, and intelligence analysis.
Mr. Warker developed and implemented a national strategy to secure the international postal supply chain through the use of advance electronic data and targeted risk analysis. His experience spans international operations and relations across customs, postal systems, transportation, logistics, economic security, intelligence sharing, and technical assistance.
Prior to joining the CEP Group, Mr. Warker served as Deputy Director and Senior Advisor at the U.S. Department of Homeland Security (DHS), where he was responsible for economic, trade, and cargo security policy. In this role, he created and implemented the DHS Secretary’s Strategy for Screening International Mail to disrupt the flow of opioids from overseas. He also led successful multilateral efforts with the European Union to pass a United Nations resolution requiring advance electronic data on all mail packages. Mr. Warker advised senior DHS leadership on foreign investment screening, e-commerce, foreign trade zone security, supply chain security, air cargo, and security across all modes of transportation.
Mr. Warker spent five years on assignment to the Intelligence Community where he developed a pioneering, cost-saving interagency methodology to assess foreign port security for the Intelligence Community and the U.S. Department of State. He also managed intelligence-sharing initiatives across federal agencies.
Mr. Warker previously served as a Branch Chief at U.S. Customs and Border Protection (CBP), leading offices responsible for all import and export cargo operations, including manifesting, cargo release, and cargo control. In these roles, he managed export control enforcement and significantly increased industry reporting compliance. He oversaw border enforcement operations in support of the U.S.–Mexico Bilateral Strategic Plan and led a multi-million-dollar technical assistance and training program supporting U.S. nonproliferation and border security initiatives. He also served as Port Director in Portland, Maine, and led strategic engagement with the European Union resulting in mutual recognition of supply chain security programs and joint targeting initiatives.
Mr. Warker also spent 12 years with the U.S. Postal Service, overseeing all operational aspects of international mail with a focus on customs processes, supply chain management, and aviation security. He negotiated 45 bilateral agreements for specialized services, doubled sales of two international shipping products, consulted for 20 foreign governments, and served as a technical standards expert on a one-year United Nations assignment.
Mr. Warker holds a Bachelor of Arts in Economics from Dickinson College, an MBA from Indiana University’s Kelley School of Business, and an Executive MBA from Columbia University. He is a Certified Port Executive, a graduate of multiple leadership development programs, and a recipient of numerous professional awards. He holds an active TS/SCI clearance with a Counterintelligence polygraph.