the CEP Group conducted an Executive Seminar on Customer Relationship Management  for China Post

In September 2017 the CEP Group, in conjunction with Triway International Group, delivered a one-day seminar on customer relationship management, CRM, for China Post.

The seminar covered the CRM ecosystem, CRM programs, platforms and systems, Postal CRM models, why customers choose brands, and CRM industry resources.

The China Post delegation comprised of twenty headquarters and key province and branch management center executives from China Post Group, China Postal Express and Logistics, Co., and China Post Insurance Co., represented their Marketing, Channel Management, IT, HR, Philatelic, and Business Administration groups.


the CEP Group

Since 2014, the CEP Group has assisted global and domestic clients seeking guidance in logistics, transportation and eCommerce. These include “Big Four” and mid-range consulting firms, global financial organizations and asset management companies, hedge funds, packaging suppliers, intellectual property and shipping industry law practices, logistics companies, and government agencies.

Triway International Group is a consulting firm headquartered in the greater Washington DC area, with branch offices in China´s Beijing, Shanghai, Nanjing and Shenzhen, and liaison offices in a number of other cities in the U.S. and China. Founded in 1992, the company has provided consulting services in organizing, developing, and implementing training programs, business seminars, conferences, and exhibitions, as well as providing travel services for many delegations from Chinese government agencies and business organizations for their visit in the US. In over one decade of efforts and experience, we have hosted several thousand Chinese visitors from various levels of governments, from many industrial sectors, from regions all across China. The company has established itself as a leading provider of these services in the U.S. With its credibility of service quality, the company has been accredited by the State Administration of Foreign Expert Affairs (SAFEA) of China´s State Council as an agency in the U.S. to provide executive training services for the programs that SAFEA and its offices at provincial and municipal levels sponsor.