About

John C. Manzolillo, founder and CEO of the CEP Group, is an industry expert, delivering logistics, postal and eCommerce business solutions to private sector, and CEP (courier, express and postal) operators worldwide

Since 2014, Mr. Manzolillo and his associates have completed dozens of  independent, objective consulting and project management engagements for

  • Strategic business development and alliances
  • Marketplace outlook, trends, assessments, positioning and entry
  • Logistics and network integration
  • Network dynamics, analysis, and design
  • Customer value chain analysis
  • Organization design, development, and training (sales, customer support and international business development)
  • Expert witness testimony

Prior to 2014, Mr. Manzolillo was the FedEx Postal Industry Principal for over seven years, specializing in strategic business development with National Postal Operators (NPOs) worldwide focusing on network integration, supply chains, and global eCommerce.  The delivered results include included multi-million dollar strategic alliances with NPOs for FedEx, which were critical to the execution of FedEx’s overall postal strategy.

Prior to 2005, Manzolillo worked in the US Postal Service (USPS), where he designed and launched two business unit organizations — the Sales and Customer Support group and Overseas Business Development group — for the USPS International Business Unit (IBU).

He led the Overseas Business Development (OBD) group where they successfully established multi-million dollar commercial NPO agreements.  Additional key product/service successes included the International customized Mail Service and the International Business Reply Service.

Mr. Manzolillo’s international business experience includes Argentina, Australia, Benelux, Bermuda, Botswana, Bermuda, Brazil, Canada, the Caribbean, Chile, France, Germany, Greece, Indonesia, Japan, Korea, Malaysia, Mexico, New Zealand, Philippines, Singapore, South Africa, Swaziland, Taiwan, US, and the UK.

Dorine 2017 (2)

Dr. Dorine Andrews, Principal Consultant,  delivers business facilitation, market research, technology analysis, communications strategy, writing and advisory support.

As the Chief Information Officer for the Peace Corps (2010-2015), Dr. Dorine Andrews led the transformation of this federal agency’s global information technology network and systems for headquarters, seven national and more than 65 overseas offices. Additionally, she implemented Agile methodology that cut years off of software development, delivered the agency’s first enterprise-wide data management (CRM) program, and the upgrade of its IT security policies.

Dr. Andrews has 30 years of consulting experience with private industry, non-profits and government and teaching at the Georgetown University and University of Baltimore. She has conducted research in managing organization and technology change/transformation, knowledge management, online marketing and online community/social media management.  She holds a doctorate in Communications Design, has co-authored two books on IT organization management and business transformation, and has published many articles in these disciplines.

She is also an avid sailor with offshore experience and captain’s a Tartan 4600.