Kohl’s stores are now accepting Amazon returns

The latest news on Amazon’s retail projects concerns it’s deepening relationship with Kohl’s, via an enhanced customer experience (CX) for returns.  Returns Management is one of the critical factors in consumer choice of merchant as noted in current research.

“Have an Amazon return to send back? Kohl’s stores are now accepting Amazon returns”  The story is reported at – https://www.usatoday.com/story/money/2019/07/08/kohls-stores-now-accepting-amazon-returns-no-box-required/1629966001/

Coming soon – the CEP Group is currently working on “eCommerce Retail Footprint Study – The Rise of Alliances”, covering Amazon, DHL, FedEx, US Postal Service and UPS, scheduled tentatively for late Summer 2019

US Customs and Border protection (USCBP) Announces Extension for Entry of Certain Goods from China

On May 31, 2019, the U.S. Trade Representative’s Office (USTR) announced USTR intends to publish a notice in the Federal Register next week that extends the amount of time for importers to enter certain goods exported from China before the goods will be subject to an additional tariff increase from 10 percent to 25 percent.

Covered products that were exported from China to the United States prior to May 10, 2019 will remain subject to an additional 10 percent tariff if they enter for consumption into the U.S. before June 15, 2019.  Originally, the deadline to enter the U.S. before the goods would be subject to an additional 25 percent tariff was June 1, 2019.

U.S. Customs and Border Protection has not yet updated the Automated Commercial Environment to reflect this change.  Importers entering subject goods on or after June 1, 2019 which were exported before May 10, 2019, and would be affected by this change, should consider waiting to file the entry summary pursuant to the ten day entry summary filing period.  This will allow importers to file the appropriate duty rate with the entry summary when CBP updates ACE.

Importers who file entry summaries, and retroactively become subject to a lower duty rate, may refile the entry summary (if the entry summary is still in trade control) or file a Post Summary Correction with the appropriate duty rate (if the entry summary is in CBP control).  Contact your CBP client representative if you have any questions on the status of an entry summary.

CBP will issue updated guidance when CBP updates ACE to reflect the change announced by USTR.

Questions related to Section 301 entry filing requirements should be emailed to Traderemedy@cbp.dhs.gov.

See additional information at;

https://csms.cbp.gov/viewmssg.asp?Recid=24266&page=&srch_argv=19-000274&srchtype=all&btype=&sortby=&sby=

and

https://csms.cbp.gov/csms.asp?recid=&srchtype=Seq_Msg_Num&page=&opt=1&srch_argv=%2219-000238%22

U S Postal Service Enhances Merchandise Return Service for eCommerce

 On May 3, 2019 the Postal Service has updated the Merchandise Return Application (MRA) and the Web Tools API to provide consumers the ability to print a Quick Response (QR) code

on the following return labels: 

The MRA labels with a (QR) Code

·  Priority Mail Return Service

·  First-Class Package Return Service

·  Ground Return Service

·  Parcel Return Service (PRS)-Full Network (NSA only)

 The Web Tools API Return labels with a (QR) Code

·  Ground (Parcel Select Ground)

·  First-Class Package Service

·  Priority Mail Return Service

·  4 x 6 Parcel Return Service generated by Web Tools Application (NSA only)

The key benefits are greater satisfaction for consumers by eliminating the need to visit a Post Office to drop off their return packages and making the Return shipping experience easier and more convenient for our customers. 

To use this new feature, customers simply scan the QR code using the camera on their IOS or Android device.  The device must have USPS Mobile®, Informed Delivery®, or another QR code scanning application installed on the device.

When customers scan the QR code on the Return label with their iOS or Android device, Schedule a Pickup and Find a Post Office options will be provided for them to select as shown below.  

·  When “Schedule a Pickup” option is selected it will direct them to the mobile “Schedule a Pickup” application where they can specify a date and time for a USPS Carrier to pickup their Return shipments.

·  When “Find a Post Office” option is selected, it displays ten closest post offices nearby with distance and the hours of operations, and

This new service is another example of the Postal Service providing more convenience to consumers while also satisfying the needs of merchants who appreciate greater efficiency and cost savings for package deliveries.  For more information, go tohttps://tools.usps.com/go/ScheduleAPickupAction!input.action.

SOURCE: USPS Industry Outreach website.

(C) Industry Engagement & Outreach/USPS Marketing