John C. Manzolillo, founder and CEO of the CEP Group LLC, is an industry expert, delivering logistics, postal and eCommerce business solutions to courier, express and postal, CEP, sector operators and regulators, eCommerce and brick and mortar, merchants and suppliers, PE, VC and hedge fund organizations, and law firms worldwide
Since 2014, Mr. Manzolillo and his associates have completed Over one hundred and twenty five independent, objective consulting, research, expert witness, and project management engagements for clients including strategic business development and alliances, eCommerce marketplace outlook, trends, assessments, market positioning and entry, logistics and network integration, network dynamics, analysis, and design, customer value chain analysis, organization design, development, and training (sales, customer support and international business development), expert witness testimony and reports on postal operations and IP. His industry presentations and publications include leveraging postal assets, best CRM practices in the postal sector, and a new multi-dimensional supply chain model
Prior to 2014, Mr. Manzolillo was FedEx’s Postal Industry Principal responsible for strategic business development with National Postal Operators (NPOs) worldwide focusing on network integration, supply chains, and global eCommerce. He delivered multi-million-dollar strategic alliances with NPOs, critical to the execution of FedEx’s overall global postal strategy
Prior to 2005, Manzolillo worked at the US Postal Service, USPS, where he designed and launched two business unit organizations — the Sales and Customer Support group and the Overseas Business Development group — for the USPS International Business Unit, IBU, and reengineered the Westchester, NY, Division sales into a major accounts management and new business acquisition team organization
He established and led the Overseas Business Development, OBD, group, with expatriate teams spanning four regions in the North and South Americas, the EU, and APAC, achieving multi-million-dollar commercial agreements with NPOs. Additional key product/service successes included the International Customized Mail, ICM, service, the foundation for USPS negotiated service agreements, NSAs, and the International Business Reply Service, IBRS
He worked on the Postal Service HQ team that developed and launched the agency’s groundbreaking national accounts program recruiting one hundred national account managers, NAMs, responsible for two hundred national accounts generating one third of the USPS annual turnover of 65 billion dollars. He managed national sales meeting programs and fleet procurement for the NAMs
Mr. Manzolillo’s international business experience includes Argentina, Australia, Austria, the Benelux countries, Bahamas, Bermuda, Botswana, Brazil, Canada, the Caribbean, Channel Islands, Chile, France, Germany, Greece, Indonesia, India, Italy, Japan, Korea, Malaysia, Mexico, Morocco, New Zealand, Philippines, Puerto Rico, Qatar, Russia, Singapore, Sint Marteen, South Africa, Swaziland, Taiwan, Trinidad and Tobago, USVI, UK, and Ukraine. — He has 10 years USPS domestic field operations experience in last mile and retail operations
Dr. Dorine Andrews, Principal Consultant, delivers business facilitation, market research, technology analysis, data modelling, communications strategy, writing and advisory support
As the Chief Information Officer, CIO, for the Peace Corps (2010-2015), Dr. Dorine Andrews led the transformation of this federal agency’s global information technology network and systems for headquarters, seven national and more than 65 overseas offices. Additionally, she implemented Agile methodology that cut years off of software development, delivered the agency’s first enterprise-wide data management (CRM) program, and the upgrade of its IT security policies
Dr. Andrews has 30 years of consulting experience with private industry, non-profits, NGOs, and government, and teaching at the Georgetown University and University of Baltimore. She has conducted research in managing organization and technology change/transformation, knowledge management, online marketing and online community/social media management. She holds a doctorate in Communications Design, has co-authored two books on IT organization management and business transformation, and has published many articles in these disciplines
Ms. Andrews has her Doctorate in Communications Design, DCD, from Baltimore University, and mentors overseas professionals in the English language through ENGin, PRESS | ENGin.
She is a noted author of business publications on technology, business process re-engineering and organization design, and most recently a work of historical fiction, Jack’s Gift. She is an avid sailor with offshore experience and captained a Tartan 4600 on a year long voyage to the Florida Keys, the Bahamas, and back to the Chesapeake. You can follow her on her website – Dorine Andrews